We have shifted our recruiting and interviewing process to fully digital to avoid contact between the staff and the caregivers. We are also encouraging longer caregiver contracts to minimize the number of handovers. Should a family choose to interview a caregiver in person, we recommend that they meet outdoors, if the weather permits, and follow strict safety protocols during the meetings.
We regularly share the latest government guidelines and health advice with the families and caregivers through our newsletters and monthly touchpoints.
All of our staff and approved caregivers need to have up-to-date vaccination records, including for COVID-19. All caregivers are required to have a COVID-19 test before beginning a placement.
We remind caregivers of COVID-19 safety protocols during pre-placement orientation and recommend adding daily reminders for wearing fresh PPE and cleaning & disinfecting commonly used surfaces in the loved one's home.
Use a fresh mask when you leave the home or interact with someone not from the household.
Wash your hands regularly, before and after meal preparation, after using the washroom, after cleaning, before and after providing personal care, or when your hands get dirty, for at least 20 seconds following the recommended hand washing guidelines.
Cover your cough or sneeze with a tissue, and dispose of it immediately followed by washing your hands. If any respiratory conditions persist, contact health surfaces. Educate the loved one and the family members on the same.
Sanitize all regularly used hard surfaces using disinfectants and recommended cleaners.
Follow all hygiene and social guidelines from the government health services. Seniors are the most vulnerable demographic in the pandemic, and require maximum caution.
Arrange for online groceries and prescriptions to avoid trips to shops and pharmacies and minimize exposure to the COVID-19 virus.
Replace personal contact with telephone and video calls so not to socially-isolate your loved one. Increase your communications with the caregiver to stay up-to-date on your loved-one and caregivers situation and well-being.
If your loved one, any member of the household or the caregiver show any symptoms, no matter how small, get them tested immediately and follow all recommended isolation protocols.